These Terms of Service (“Terms”) govern Customer’s access to and use of the Casabase Cube software application (“Service”) made available through Snowflake Marketplace by Casabase Software LLC (“Casabase Software”, “we”, “our”, or “us”).
By installing, accessing, or using the Service, Customer agrees to be bound by these Terms.
Casabase Cube is a Snowflake Native Application that provides multidimensional analytics, calculation, planning, reporting, and related analytical capabilities within a Customer’s Snowflake environment.
Subject to these Terms and payment of applicable fees, Casabase Software grants Customer a limited, non-exclusive, non-transferable right to use the Service for Customer’s internal business purposes.
Customer retains all right, title, and interest in and to Customer data processed through the Service (“Customer Data”). Casabase Software does not acquire ownership of Customer Data by virtue of providing the Service.
The Service is designed to operate within Customer’s Snowflake environment. Installation or use of the Service does not, by itself, grant Casabase Software access to Customer Data stored within Customer’s Snowflake account.
Unless expressly authorized by Customer through Snowflake permissions or a separate written agreement, neither Casabase Software nor any third party receives access to Customer Data through Customer’s use of the Service.
Casabase Software does not host, store, process, or control Customer Data outside Customer’s Snowflake environment except where Customer separately authorizes such processing or access.
Customer is solely responsible for the accuracy, completeness, legality, quality, and integrity of Customer Data.
The Service operates within Customer-controlled Snowflake environments. Customer acknowledges that the Service relies upon Snowflake-provided infrastructure and services. Casabase Software does not control, operate, or manage Snowflake infrastructure and shall have no responsibility for the security, availability, performance, compliance, or operation of Snowflake services.
Customer acknowledges that the availability, operation, performance, security, and reliability of Snowflake services are governed by Customer’s agreements with Snowflake.
Casabase Software is not responsible for outages, interruptions, delays, security incidents, service degradation, or data loss resulting from Snowflake services, third-party cloud providers, Customer systems, or Customer configurations.
Customer shall not:
The Service, including all software, algorithms, models, documentation, trademarks, designs, and related intellectual property, is and shall remain the exclusive property of Casabase Software and its licensors.
No ownership rights are transferred to Customer under these Terms.
Casabase Software may provide support services as described in applicable documentation, marketplace listings, or written agreements.
Unless otherwise agreed in writing, support is provided on a commercially reasonable basis during normal business hours.
Casabase Software does not guarantee any specific service levels, response times, uptime commitments, or availability targets.
Casabase Software maintains an information security program appropriate to the nature of the Service, including administrative, technical, and organizational safeguards designed to protect the Service against unauthorized access, use, disclosure, alteration, or destruction.
Customer remains responsible for security controls within its Snowflake environment, including user provisioning, authentication, authorization, data governance, encryption configurations, and access management.
Customer acknowledges that the security of Customer Data within Snowflake is dependent in part upon Customer’s configuration of Snowflake services and security controls.
If Casabase Software becomes aware of a confirmed Security Incident affecting the confidentiality, integrity, or availability of the Service under the control of Casabase Software, Casabase Software will notify Customer without undue delay and provide reasonably available information concerning the nature and scope of the Security Incident.
For purposes of these Terms, a “Security Incident” means unauthorized access to or unauthorized disclosure of information resulting from a failure of security measures under the control of Casabase Software.
Notification obligations under this Section do not apply to unsuccessful attempts or activities that do not compromise the confidentiality, integrity, or availability of the Service, including scans, probes, denial-of-service attempts, firewall events, or similar activity.
The Service is intended to assist with business analysis, planning, reporting, and decision support.
Customer remains solely responsible for reviewing, validating, and approving all reports, calculations, forecasts, analyses, and business decisions derived from the Service.
Casabase Software does not guarantee the accuracy, completeness, or suitability of analytical outputs for any specific business, financial, accounting, tax, regulatory, or operational purpose.
The Service may be used in conjunction with artificial intelligence technologies, including Snowflake Intelligence and other AI-powered services.
Any AI-generated responses, recommendations, summaries, analyses, or insights are provided for informational purposes only and may contain inaccuracies or incomplete information.
Customer is solely responsible for independently reviewing and validating any AI-generated output before relying upon it for business, financial, legal, accounting, regulatory, or operational decisions.
The Service is provided solely as a technology platform for analytics, planning, reporting, modeling, forecasting, and decision support.
The Service does not provide legal, tax, accounting, audit, investment, regulatory, or other professional advice.
Customer remains solely responsible for obtaining any professional advice necessary for its business activities and for evaluating any reports, calculations, forecasts, recommendations, analyses, or outputs generated through use of the Service.
Casabase Software warrants that the Service will substantially perform in accordance with its published documentation under normal use.
Customer’s exclusive remedy for breach of this warranty shall be correction of the nonconformity. If Casabase Software cannot reasonably correct the nonconformity, Customer may terminate the applicable subscription and receive a prorated refund of prepaid fees for the unused portion of the subscription term.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
CASABASE SOFTWARE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASABASE SOFTWARE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE FEES PAID BY CUSTOMER FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL CASABASE SOFTWARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES.
THE LIMITATIONS OF THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Customer shall defend, indemnify, and hold harmless Casabase Software and its personnel from third-party claims, damages, liabilities, costs, and expenses arising from:
Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, Internet outages, telecommunications failures, cyberattacks, utility failures, cloud service disruptions, or failures of third-party service providers.
Customer shall comply with all applicable export control, sanctions, and trade laws and regulations of the United States and other applicable jurisdictions.
Customer represents that it is not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions and is not listed on any government restricted-party list.
If Customer provides suggestions, enhancement requests, recommendations, or other feedback regarding the Service, Customer grants Casabase Software a perpetual, irrevocable, worldwide, royalty-free right to use, modify, incorporate, and commercialize such feedback without restriction or compensation.
The Service may include or utilize open-source software components that are subject to their respective license terms. To the extent required by applicable open-source licenses, those licenses shall govern the use of the applicable components.
These Terms remain in effect for the duration of Customer’s authorized use of the Service.
Customer’s rights under these Terms terminate automatically upon expiration or termination of the applicable Snowflake Marketplace subscription.
Casabase Software may suspend or terminate access to the Service if Customer materially breaches these Terms.
Upon termination, Customer shall immediately cease use of the Service.
Casabase Software may update these Terms from time to time.
Updated Terms will become effective upon publication through Snowflake Marketplace or other reasonable notice to Customer.
Continued use of the Service after the effective date of revised Terms constitutes acceptance of the updated Terms.
The rights and obligations of the parties that by their nature should survive termination or expiration of these Terms shall survive such termination or expiration.
Without limitation, Sections relating to Intellectual Property, Customer Data and Confidentiality, Business Decisions and Analytical Results, Artificial Intelligence Features, Limitation of Liability, Indemnification, Feedback, Governing Law, and any payment obligations shall survive termination or expiration of these Terms.
Customer may not assign or transfer these Terms, whether by operation of law or otherwise, without the prior written consent of Casabase Software, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of Customer’s assets.
Casabase Software may assign these Terms without Customer’s consent in connection with a merger, acquisition, corporate reorganization, financing transaction, or sale of substantially all of Casabase Software’s assets.
Any assignment in violation of this Section shall be void.
These Terms constitute the complete and exclusive agreement between the parties regarding the Service and supersede all prior and contemporaneous proposals, discussions, communications, understandings, and agreements relating to the Service.
In the event of a conflict between these Terms and any purchase order, procurement document, vendor onboarding form, or similar customer-generated document, these Terms shall control unless otherwise expressly agreed in a written agreement signed by both parties.
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.
The parties consent to the exclusive jurisdiction of the state and federal courts located in Georgia for any dispute arising from or relating to these Terms.
Company: Casabase Software LLC
Mail: 115 E. Hancock Ave, Box 31, Athens, GA 30601
Email: support@casabasesoftware.com
Website: casabasesoftware.com
